NEW! Montessori-Inspired Collection Shop now

Privacy policy

Privacy Policy

This Privacy Policy describes how PlanToys.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

Device Information

Examples: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose: To load the Site accurately for you and to perform analytics on Site usage to optimize our Site.
Source: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure: Shared with our processor Shopify, BlueShift, and Google Analytics.

Order Information

Examples: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Purpose: To provide products or services to you, fulfill our contract, process payments, arrange shipping, send invoices and order confirmations, communicate with you, screen orders for potential risk or fraud, and, where you’ve opted in, provide you with marketing information.
Source: Collected directly from you.
Disclosure: Shared with our processor Shopify, BlueShift, Google Analytics, Payment Gateways, Fishbowl Inventory, UPS, FedEx, USPS, and Stripe.

Customer Support Information

Examples: Name, Address, Email, and Phone Number.
Purpose: To provide customer support.
Source: Collected directly from you.
Disclosure: Shared with ZenDesk.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:

  • We use Shopify to power our online store. Read more about how Shopify uses your Personal Information here.
  • We may share your Personal Information to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other lawful requests, or protect our rights.

Behavioral Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications. For example:

  • We use Google Analytics to understand how our customers use the Site. More details about how Google uses your information can be found here. You can opt out of Google Analytics here.
  • We use our customer database platform (Blueshift) to analyze site usage and share some of this information with our advertising partners through cookies and similar technologies.

For more information about targeted advertising, visit the Network Advertising Initiative’s educational page at NAI.

You can opt out of targeted advertising through:

Using Personal Information

We use your Personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and order fulfillment, and keeping you up to date on new products, services, and offers.

Lawful Basis

For residents of the European Economic Area (EEA), we process your Personal Information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with legal obligations;
  • Protection of your vital interests;
  • Performance of a task in the public interest;
  • For our legitimate interests, provided they do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase it. For more on your right of erasure, see the ‘Your Rights’ section below.

Automatic Decision-Making

If you are a resident of the EEA, you have the right to object to decisions based solely on automated processing (including profiling) that significantly affect you. We do engage in automated decision-making that has legal or significant effects using customer data. For example:

  • Temporary denylisting of IP addresses after repeated failed transactions.
  • Temporary denylisting of credit cards associated with these IP addresses.

Our processor, Shopify, uses limited automated decision-making to prevent fraud without significantly affecting you.

Additional Disclaimers

Privacy Policy Disclaimer:
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS Disclaimer:
By providing a telephone number and submitting the form, you are consenting to be contacted by SMS text message (our message frequency may vary). Message & data rates may apply. Reply STOP to opt-out of further messaging. Reply HELP for more information. See our Privacy Policy.

Your Rights

GDPR

For EEA residents, you have the right to access, correct, update, or request deletion of your Personal Information. If you’d like to exercise these rights, please contact us using the details provided below. Your information will initially be processed in Ireland and may be transferred outside of Europe for storage and processing. For details on how Shopify complies with GDPR, see their GDPR Whitepaper.

CCPA

For California residents, you have the right to access the Personal Information we hold about you (the ‘Right to Know’), request data portability, and ask for corrections or deletion of your Personal Information. To exercise these rights or to designate an authorized agent, please contact us using the information below.

Cookies

A cookie is a small amount of information downloaded to your computer when you visit our Site. We use cookies to remember your actions and preferences (such as login and region selection) and to provide analytics data. Cookies may be “persistent” (lasting until they expire or are deleted) or “session” cookies (lasting until you stop browsing). Removing or blocking cookies may negatively affect your experience on our Site.

Cookies We Use

Necessary for the Functioning of the Store:

  • _ab: Used in connection with access to admin.
  • _secure_session_id: Used for storefront navigation.
  • cart, cart_sig, cart_ts, checkout_token, secret: Used during checkout and cart processes.
  • secure_customer_sig, storefront_digest, _shopify_u: Used to facilitate customer login and account updates.

Reporting and Analytics:

  • _tracking_consent: Tracks your tracking preferences.
  • _landing_page, _orig_referrer: Track landing page data.
  • _s, _shopify_s, _shopify_sa_p, _shopify_sa_t, _shopify_y, _y: Used for Shopify analytics and marketing referrals.

The duration of a cookie depends on whether it is a session cookie or a persistent cookie. Session cookies last until you stop browsing, while persistent cookies remain until they expire or are deleted.

You can control cookies through your browser settings. For more details on managing cookies, refer to your browser’s help files or visit allaboutcookies.org.

Do Not Track

Currently, there is no universally accepted standard for “Do Not Track” signals, so our data collection practices remain unchanged when such signals are detected.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@plantoysinc.com or by mail using the details below:

1341 North Market Boulevard, Suite 200
Sacramento, CA 95834
United States

Last updated: 03/08/2025

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. For example, contact your local data protection authority or our supervisory authority here.