Q&A About Our Wooden Toys

General ( Product and Branding )

All our toys are manufactured from natural rubber wood from rubber trees that no longer produce latex after 25 years. Three years prior to removing those trees, farmers stop adding fertilizer to the soil in order to save costs and ensure that all wood is free from toxins.

Because pesticides are rarely used in rubber wood plantations because the trees are not primary targets for infestation.Farmers only use fertilizer on trees that are 20-22 years old, after that age farmers will stop adding fertilizer to the soil 3 years prior to removing rubber trees in order to save cost but still tapping the latex for another 3 years. This procedure will naturally clean up chemicals in the rubberwood before it is used for toy production. PlanToys is the first manufacturer of wooden toys in the world to use reclaimed rubber wood. We upcycle the rubber trees from being burned to make wooden toys.

We are not FSC Certified. The reason why is that we can not be FSC certified since we don’t use forest wood. We use plantation wood from the rubber industry which we repurpose and upcycle into toys to save them from being burned. We are in a sustainable manufacturing class of our own above FSC Certification.

To be FSC certified according to their guidelines, you have to first destroy a forest and then replant. We do not believe in destroying a natural forest to make toys. We believe in the process of the transformation of materials of wasted or no longer used as new materials or new products with larger amounts and better quality (Upcycled).

ASTM (USA) & EN71 (Europe) are international safety standards for products.

ISO 9001 is certified for world-class quality of products and services. ISO 14001 is for the excellence in environmental management.

ISO 45001 is the certification confirms our healthy work environment – in terms of both safety and health standards for office and factory employees. SA 8000 is for employee quality of life after instilling a program that mandates equal opportunity for all employees.

At PlanToys, we realize that the safety of your children is of the utmost importance. We want to assure every parent that all PlanToys products comply with rigorous safety standards. Our toys meet our own stringent in-house standards and fulfill or exceed the European (EN71) and American (ASTM) safety requirements.

We use non-formaldehyde glue that is certified E-Zero formaldehyde free glue and apply only organic color pigment and water-based dyes for all the products. Which is safer than chemical dyes which contain lead or any other heavy metals. This make it safe for children and environmentally friendly.

Yes. Our toys are made from replenishable rubberwood which is preservative free and naturally processed. Since no harmful additives or colorings are used and our water-based paints are safety certified, it poses no health hazard if a child put it in his/her mouth by accident.

Yes. If any of the parts of your PlanToys® purchases were missing, broken, bitten by your good old pet, or defective, we would be happy to send you replacements at reasonable charges.

Please ensure that you include the following information:

Product name and/or code

Batch Number (optional)

Name of part required

Purchase date and store name (optional)

Your name, complete address, and contact details for postal

If it’s a manufacturing defect, we’d appreciate a photograph of the toy to help our Quality Assurance and Engineering team research to prevent the problem.Please visit our contact us page to send us details and upload your photos.

Defects and Damages

PlanToys undergo rigorous quality inspections, however if you believe there is an issue with your order, please contact us as customercare@plantoysinc.com as soon as possible with your order details, as well as photos and a description of the issue. This will help us properly asses the issue, and work towards a resolution.
Return Policy
PlanToys accepts returns within 30 days of an order’s delivery date as long as a proof of purchase can be provided, and the return is confirmed to be new, and unopened. Please note that you'll be responsible for the return shipping cost. Final sale items are not eligible to be returned.
Refund Process
Once received, your return will undergo an inspection to ensure all conditions are met. If so, a refund will be issued to the original payment method for the total cost of the item(s) you have returned. Initial shipping costs are nonrefundable, and any applied promotions on the order are not able to be reused. The refund process can take up to 5-10 business days upon receiving your return.
Gift Returns
If you would like to return a gift, please provide as much detail as possible in order for us to obtain the order information. If we're able to proceed with your return, we can issue a refund in the form of site credit.
We're unable to offer traditional exchanges. We recommend proceeding with a return, and ordering the item(s) of your choice at your earliest convenience.
Organizing a Return
Returns sent with no prior communication are subject to be forfeited.